• The Lisbon travel card includes all Lisbon urban trains, Carris buses, elevators, funiculars and trams and the Lisbon Metro (not included the regionale train to Sintra)
• The Lisbon regional train ticket includes travel on the Sintra/Azambuja, Cascais and Sado lines

• The one-way ticket is valid for 60 minutes from the time of validation.
• The 1-day ticket is valid for 24 hours from the time of first validation (for example: if first used on Friday at 11:00 a.m., it will expire on Saturday at 11:00 a.m)
• The 2-day ticket is valid for 48 hours from the time of activation (for example: if first used on Monday at 5:00 p.m., it remains valid until Tuesday at 5.00 p.m.)
• The 3-day ticket is valid for 72 hours from the time of activation (for example: if first used on Monday at 5:00 p.m., it remains valid until Wednesday at 5.00 p.m.)

• For Lisbon Travel Card

The vouchers can be redeemed at any automatic ticket vending machine, available in all metro stations and follow this step:

1. Go to a ticket machine
2. Select on the main screen the option ‘Do you have a voucher?’
3. Follow the instructions on the screen
4. Enter the voucher code assigned to your ticket

If you experience any problem with the machine, please inform the metro staff that you made your purchase through Portalviva and are encountering technical difficulties.

• For Lisbon Regional train

Before boarding, you must exchange your voucher with a proper ticket in a CP ticket office. You can find the CP ticket offices in this map at this link

Travel Card vouchers have no fixed date. The date you see on the voucher is the expiration date.

The ticket is valid from the moment you collect it from the machine.

Please check your spam folder. If you still cannot find the email, you can manage your reservation by accessing your account at www.yourconet.com/ticket-recovery.html. To log in, simply enter the email address used for the booking, along with your first and last name.

If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.

Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.

After the payment, you will receive an order confirmation email with a link to click. Shortly after, you will receive an email with your tickets. So, just moments after your payment, you will receive your tickets.

When you download your tickets, a notice will appear informing you whether the ticket is valid from the moment of download or from the first use. If nothing is specified, it means the ticket is valid from the first use.

So, if it is specified at the time of download that the ticket becomes valid from the moment of download, you’ll only be able to download the tickets on the date you selected, and you must download them on the same day you intend to use them.

To recover or manage (for example: change the date; download the tickets directly) your reservation, please click here. It is possible to get access to the login area also if you entered wrong/misspelled email address.

The dates you have to set are the dates you plan to use your tickets. Unless otherwise specified, public transport tickets become valid from the first use or from the moment of download. The date you are asked to select during confirmation is indicative, unless stated otherwise.

To request your Bike promo code, please fill out this form https://conetpass.com/tickets-request/

Follow these simple steps to use your promocode and enjoy your rides:
1) Open the Uber App: Make sure you are logged into your account.
2) Select Your Bike: Choose your preferred Uber bike from the app.
3) Add a Payment Method: Go to Payment Options in the app
and select “Other” as the payment method.
4) Redeem Your Gift Card: Choose Gift Card as the payment option.
Enter the unique code provided in the voucher sent in your booking confirmation email.
5) Enjoy Your Rides!

Your Uber credit will be applied, and you’re ready to go!

Each City Pass contains a “special promotions” section with a promocode that will enable you to book the tours listed with a discount up to 25%. Check in the email “Your Pass is Ready” received after the confirmation procedure.

Unfortunately, the time slot cannot be selected, as tickets are assigned based on availability. However, the time slot indicated on the ticket is usually not strictly enforced.

At the moment, we do not offer specific discounts for these categories.

Children up to 3 years old can travel for free on public transport such as the metro and trams in Lisbon.

As indicated in the Terms&Conditions approved before making your purchase, refund & cancellation are not possible as the booking ID gets emitted at the moment of purchase. Anyway, your booking is a guaranteed purchase so it will keep being valid.

Click here > https://conetpass.com/refund-request/ and fill out the refund request form; you will receive an answer within 20 days.

With your travel card you have unlimited access to the entire network of GVB public transport within Amsterdam: trams, buses, metro and ferry.

• The 1-day ticket is valid for one calendar day (until midnight on the day of activation)
• The 2-day ticket is valid for two calendard days (for example: if first used on Monday at 5:00 p.m., it remains valid until Tuesday at midnight )
• The 3-day ticket is valid for three consecutive calendar days from the time of activation (for example: if first used on Monday at 5:00 p.m., it remains valid until Wednesday at midnight)
  
• The 4-day ticket is valid for four consecutive calendar days from the time of activation (for example: if first used on Monday at 5:00 p.m., it remains valid until Thursady at midnight)
• The 5-day ticket is valid for five consecutive calendar days from the time of activation (for example: if first used on Monday at 5:00 p.m., it remains valid until Friday at midnight)
• The 7-day ticket is valid for four consecutive calendar days from the time of activation (for example: if first used on Monday at 5:00 p.m., it remains valid until Sunday at midnight)

Simply scan your QR code before boarding any GVB public transport. No app is required — just use the PDF ticket. Please make sure to disable NFC on your phone to avoid being charged twice on your credit card.

Please check your spam folder. If you still cannot find the email, you can manage your reservation by accessing your account at www.yourconet.com/ticket-recovery.html. To log in, simply enter the email address used for the booking, along with your first and last name.

If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.

Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.

After the payment, you will receive an order confirmation email with a link to click. Shortly after, you will receive an email with your tickets. So, just moments after your payment, you will receive your tickets.

When you download your tickets, a notice will appear informing you whether the ticket is valid from the moment of download or from the first use. If nothing is specified, it means the ticket is valid from the first use.

So, if it is specified at the time of download that the ticket becomes valid from the moment of download, you’ll only be able to download the tickets on the date you selected, and you must download them on the same day you intend to use them.

To recover or manage (for example: change the date; download the tickets directly) your reservation, please click here. It is possible to get access to the login area also if you entered wrong/misspelled email address.

The dates you have to set are the dates you plan to use your tickets. Unless otherwise specified, public transport tickets become valid from the first use or from the moment of download. The date you are asked to select during confirmation is indicative, unless stated otherwise.

To request your Bike promo code, please fill out this form https://conetpass.com/tickets-request/

• Download the Donkey Republic app from the App Store or Google Play.
• Select the bike you want to rent.
• Choose the Just Ride option (discount codes do not apply to Memberships or Daypasses).
• Click on the gift icon or tap on your profile to find the space where you can enter your discount or free-time code.
• Enter the code, the app will confirm whether it’s a free time code or a discount.
• Rent a bike and start your booking.
• For further details please visit the following link

You can ask for your airport shuttle ticket at this link

If your card includes the airport shuttle, the transfer is provided by the Amsterdam Airport Express. This bus offers a quick and convenient connection between Amsterdam Schiphol Airport and the city center.

Company name of the shuttle bus: Connexxion (operated by Amsterdam Airport Express)
Name/Number of the Bus: 397 (daytime) or N97 (night service)

Main departure points:

• At the Airport: Schiphol Airport, Bus stop B15–B19, located right outside the main arrivals hall (Plaza).
• In the city: Amsterdam Elandsgracht Bus Station (main city terminal).

Timetable:

• Bus 397: from 05:30 AM to 12:00 midnight
• Bus N97 (Night Bus): from 12:00 midnight to 05:00 AM
• Runs approximately every 15 minutes

Stops:
Schiphol Airport – Amstelveenseweg – Olympisch Stadion – Haarlemmermeerstation – Emmastraat – Museumplein – Rijksmuseum – Leidseplein – Busstation Elandsgracht

Each City Pass contains a “special promotions” section with a promocode that will enable you to book the tours listed with a discount up to 25%. Check in the email “Your Pass is Ready” received after the confirmation procedure..

At the moment, we do not offer specific discounts for these categories.

Children under the age of 4 can travel free of charge with a paying adult.

As indicated in the Terms&Conditions approved before making your purchase, refund & cancellation are not possible as the booking ID gets emitted at the moment of purchase. Anyway, your booking is a guaranteed purchase so it will keep being valid.

Click here >https://conetpass.com/refund-request/ and fill out the refund request form; you will receive an answer within 20 days.

With your travel card you have unlimited access to the entire network of public transport that includes bus, tram and metro.

• The 2-day ticket is valid for two calendard days (for example: if first used on Monday at 5:00 p.m., it remains valid until Tuesday at midnight )
• The 3-day ticket is valid for three consecutive calendar days from the time of activation (for example: if first used on Monday at 5:00 p.m., it remains valid until Wednesday at midnight)
• The 5-day ticket is valid for five consecutive calendar days from the time of activation (for example: if first used on Monday at 5:00 p.m., it remains valid until Friday at midnight)

Before boarding, you must exchange your voucher entering the voucher code in metro station automatic ticket vending. Here the instructions

Please check your spam folder. If you still cannot find the email, you can manage your reservation by accessing your account at www.yourconet.com/ticket-recovery.html. To log in, simply enter the email address used for the booking, along with your first and last name.

If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.

Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.

When you download your tickets, a notice will appear informing you whether the ticket is valid from the moment of download or from the first use. If nothing is specified, it means the ticket is valid from the first use.

So, if it is specified at the time of download that the ticket becomes valid from the moment of download, you’ll only be able to download the tickets on the date you selected, and you must download them on the same day you intend to use them.

You can manage your booking and change the arrival date in your login area at this link: https://www.yourconet.com/ticket-recovery.html

If you inserted a wrong email address please visit your login area at www.yourconet.com/ticket-recovery.html and download your tickets.

The dates you have to set are the dates you plan to use your tickets. Unless otherwise specified, public transport tickets become valid from the first use or from the moment of download. The date you are asked to select during confirmation is indicative, unless stated otherwise.

To request your Bike promo code, please check fill out this form https://conetpass.com/tickets-request/

• Download the Donkey Republic app from the App Store or Google Play.
• Select the bike you want to rent.
• Choose the Just Ride option (discount codes do not apply to Memberships or Daypasses).
• Click on the gift icon or tap on your profile to find the space where you can enter your discount or free-time code.
• Enter the code, the app will confirm whether it’s a free time code or a discount.
• Rent a bike and start your booking.
• For further details please visit the following link

After the online payment, you will receive the tickets via email. Tickets are available for download starting from the date you selected and they’re open date / open hours.

You can use the Aerobús bus service to travel from either of the two El Prat airport terminals (T1 or T2) to the centre of Barcelona, on a fast and comfortable three-stop journey.

Company name of the shuttle bus: Aerobús Barcelona
Name/Number of the Bus: A1 (to/from Terminal 1) and A2 (to/from Terminal 2)

Main departure points:

• At the Airport:
  • Terminal 1: Outside the Arrivals area, Platform A, stop A1
  • Terminal 2: Outside Arrivals area, Platform C, stop A2
• In the city: Plaça de Catalunya (main stop, near El Corte Inglés)

Timetable:

• A1 (T1): from 05:30 AM to 12:30 AM
• A2 (T2): from 06:00 AM to 12:30 AM
• Runs approximately every 5–10 minutes
  

STOPS

From the airport to the city
1.Aeroporto, T1
2.Plaça España
3.Gran Via – Urgell
4.Plaça Universitat
5.Plaça de Catalunya

From City to the Airport
1.Plaça de Catalunya
2.Sepúlveda – Urgell
3.Plaça España
4.Aeroporto, T1.

https://www.barcelona-aerobus-tickets.com/barcelona-aerobus-map/

Each City Pass contains a “special promotions” section with a promocode that will enable you to book the tours listed with a discount up to 25%. Check in the email “Your Pass is Ready” received after the confirmation procedure.

At the moment, we do not offer specific discounts for these categories.

Children under 4 years old travel for free on all public transport in Barcelona.

In the pass description it’s specified if the pass includes a shuttle ticket or not. If specified the pass includes just a one way ticket that you can use in either ways: from OR to the airport.

As indicated in the Terms&Conditions approved before making your purchase, refund & cancellation are not possible as the booking ID gets emitted at the moment of purchase. Anyway, your booking is a guaranteed purchase so it will keep being valid.

Click here > https://conetpass.com/refund-request/ and fill out the refund request form; you will receive an answer within 20 days.

With your travel card you have unlimited access to the entire network of public transport that includes bus, tram and metro in Berlin ABC area.

• The 1-day ticket is valid for 24 hours from the time of first validation (for example: if first used on Friday at 11:00 a.m., it will expire on Saturday at 11:00 a.m)
• The 2-day ticket is valid for 48 hours from the time of activation (for example: if first used on Monday at 5:00 p.m., it remains valid until Tuesday at 5.00 p.m.)
• The 3-day ticket is valid for 72 hours from the time of activation (for example: if first used on Monday at 5:00 p.m., it remains valid until Wednesday at 5.00 p.m.)

Check your confirmation email — you’ll find the form https://conetpass.com/tickets-request/ to submit your request there and send us all the information that we need for you ticket. You will receive an answer within 6 hours.

Please check your spam folder. If you still cannot find the email, you can manage your reservation by accessing your account at www.yourconet.com/ticket-recovery.html. To log in, simply enter the email address used for the booking, along with your first and last name.

To request your Bike promo code, please check fill out this form https://conetpass.com/tickets-request/

Each City Pass contains a “special promotions” section with a promocode that will enable you to book the tours listed with a discount up to 25%. Check in the email “Your Pass is Ready” received after the confirmation procedure.

At the moment, we do not offer specific discounts for these categories.

Children up to 5 years old travel for free on all public transport in Berlin.

As indicated in the Terms&Conditions approved before making your purchase, refund & cancellation are not possible as the booking ID gets emitted at the moment of purchase. Anyway, your booking is a guaranteed purchase so it will keep being valid.

Click here > https://conetpass.com/refund-request/ and fill out the refund request form; you will receive an answer within 20 days.

With your travel card you have unlimited access to the entire network of public transport that includes bus, tram and metro operated by Wiener Linien.

• The 1-day ticket is valid for 24 hours from the moment of the download (for example: if first used on Friday at 11:00 a.m., it will expire on Saturday at 11:00 a.m)
• The 2-day ticket is valid for 48 hours from the moment of the download (for example: if first used on Friday at 11:00 a.m., it will expire on Sunday at 11:00 a.m)
• The 3-day ticket is valid for 72 hours from the moment of the download (for example: if first used on Monday at 5:00 p.m., it remains valid until Wednesday at 5.00 p.m.)
• The 7-day ticket is valid for seven consecutive calendar days from the moment of the download (for example: if first used on Monday at 5:00 p.m., it remains valid until Sunday at midnight)

Digital tickets do not need to be scanned. They are valid from the selected start time onwards.

Please check your spam folder. If you still cannot find the email, you can manage your reservation by accessing your account at www.yourconet.com/ticket-recovery.html. To log in, simply enter the email address used for the booking, along with your first and last name.

If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.

Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.

After the payment, you will receive an order confirmation email with a link to click. Shortly after, you will receive an email with your tickets. So, just moments after your payment, you will receive your tickets.

When you download your tickets, a notice will appear informing you whether the ticket is valid from the moment of download or from the first use. If nothing is specified, it means the ticket is valid from the first use.

So, if it is specified at the time of download that the ticket becomes valid from the moment of download, you’ll only be able to download the tickets on the date you selected, and you must download them on the same day you intend to use them.

To recover or manage (for example: change the date; download the tickets directly) your reservation, please click here. It is possible to get access to the login area also if you entered wrong/misspelled email address.

The dates you have to set are the dates you plan to use your tickets. Unless otherwise specified, public transport tickets become valid from the first use or from the moment of download. The date you are asked to select during confirmation is indicative, unless stated otherwise.

To request your Bike promo code, please fill out this form https://conetpass.com/tickets-request/

Follow these simple steps to use your promocode and enjoy your rides:
1) Open the Uber App: Make sure you are logged into your account.
2) Select Your Bike: Choose your preferred Uber bike from the app.
3) Add a Payment Method: Go to Payment Options in the app
and select “Other” as the payment method.
4) Redeem Your Gift Card: Choose Gift Card as the payment option.
Enter the unique code provided in the voucher sent in your booking confirmation email.
5) Enjoy Your Rides!

Your Uber credit will be applied, and you’re ready to go!

No, a separate ticket is required for the outer airport zone.

City Airport Train (CAT): The CAT is a dedicated airport express train that takes you from the airport to Wien Mitte station in just 16 minutes. It runs every 30 minutes from 5:37 AM to 11:38 PM. The CAT is a fast and comfortable choice but is priced higher than other options.

In the pass description it’s specified if the pass includes a shuttle ticket or not. If specified the pass includes just a one way ticket that you can use in either ways: from OR to the airport.

Each City Pass contains a “special promotions” section with a promocode that will enable you to book the tours listed with a discount up to 25%. Check in the email “Your Pass is Ready” received after the confirmation procedure.

At the moment, we do not offer specific discounts for these categories.

Children under the age of 6 travel free on all public transport in Vienna.

As indicated in the Terms&Conditions approved before making your purchase, refund & cancellation are not possible as the booking ID gets emitted at the moment of purchase. Anyway, your booking is a guaranteed purchase so it will keep being valid.

Click here > https://conetpass.com/refund-request/ and fill out the refund request form; you will receive an answer within 20 days.

With your travel card you have unlimited access to the entire network of public transport that includes bus, tram, metro and Harbour Ferries boat.

You don’t need to do anything. The ticket is already active and follows the times stated on it.

The travel card is valid from midnight on the indicated date until 6 a.m. the morning after expiry

If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.

Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.

With your travel card you have unlimited access to the entire network of public transport within Madrid Metropolian Area. This includes:

• All blue city bus lines operated by Madrid’s municipal transport company, EMT. The 24-hour Airport Express shuttle bus line is not included.
• Madrid’s Metro network within Zone A (City of Madrid), including the €3 supplement normally charged for travelling to or from the airport metro stations Aeropuerto T1-T2-T3 and Aeropuerto T4 (Tourist Metro Map).
• Zones 0 and A of Madrid’s commuter train network (Renfe de Cercanías Madrid).
• ML1 of Madrid’s light rail network (Metro Ligero).

Please note that the Madrid Card is valid for calendar days and not for 24 hours.

Before boarding, you must exchange your voucher with a proper ticket at one of the following offices:

• Adolfo Suárez Madrid-Barajas Airport (T2 and T4)
  Opening hours: Monday – Sunday 8am – 8pm
• Plaza Mayor – Plaza Mayor, 27.
  Opening hours: Monday – Sunday 9am – 8pm
• Callao – Plaza de Callao, no number
  Opening hours: Monday – Sunday 9am – 8pm
• Palacio Real – Corner of Calle de Bailén and Calle de Requena
  Opening hours: Monday – Sunday 9am – 8pm
• Paseo del Prado – Plaza de Cánovas del Castillo, no number
  Opening hours: Monday – Sunday 9am – 8pm
• Centro Centro – Plaza de Cibeles, 1
  Opening hours: Monday – Sunday 9am – 8.30pm
• Reina Sofía – Corner of Plaza de Juan Goytisolo and Calle de Santa Isabel
  Opening hours: Monday – Sunday 10am – 6pm

If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.

Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.

With your travel card you have unlimited access to the entire network of public transport within Valencia Metropolian Area. This includes unlimited free transport on EMT (urban buses) and in zones A and B for interurban buses (Metrobus), suburban trains (Renfe), metro, and tram.

It also includes the Valencia–Airport–Valencia journey on metro lines 3 and 5, and on Metrobus line 150.

The card will be activated the first time you use it, and it will be valid for 24, 48 or 72 hours after that.

Before boarding, you must exchange your voucher with a proper ticket at one of the following offices:

• Digital Kiosk – Airport
  Located in the Arrivals Terminal, in front of the Tourist Info desk. This kiosk is available 24 hours a day.
• Digital Kiosk – Joaquín Sorolla Station
  Located inside Joaquín Sorolla Railway Station.
  Important: this kiosk is closed for renovation works from 12 May to mid-June 2025. Its opening hours follow the station’s schedule.
• Tourist Info – Airport
  Arrivals Hall
  Monday to Friday: 8:30–18:30
  Saturday: 9:00–17:00
  Sundays and holidays: 9:30–14:30
• Tourist Info – City Hall (Ayuntamiento)
  Plaza del Ayuntamiento, 1
  Monday to Friday: 9:00–18:00
  Saturday: 9:30–17:30
  Sundays and holidays: 10:00–14:00
• Tourist Info – Paz
  C/ Paz, 48
  Monday to Friday: 9:00–18:00
  Saturday: 9:30–17:30
  Sundays and holidays: 10:00–14:00
• Tourist Info – Joaquín Sorolla Station
  San Vicente Mártir, 171
  Monday to Friday: 10:00–18:00
  Saturday: 10:00–15:00
  Sundays: closed
  Temporarily closed from 12 May to mid-June 2025 due to renovation works.

If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.

Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.

Travel cards are valid on all public transport operated by SL (Storstockholms Lokaltrafik) in the Stockholm area. This includes metro, tram, buses and ferry public lines.

• The one-way ticket is valid for 75 minutes from the time of validation.
• The 1-day ticket is valid for 24 hours from the time of first validation (for example: if first used on Friday at 11:00 a.m., it will expire on Saturday at 11:00 a.m)
• The 3-day ticket is valid for 72 hours from the time of activation (for example: if first used on Monday at 5:00 p.m., it remains valid until Wednesday at 5.00 p.m.)
• The 7-day ticket is valid for seven consecutive calendar days from the time of activation (for example: if first used on Monday at 5:00 p.m., it remains valid until Sunday at midnight)

In order to activate your card you must redeem the voucher code via the SL-Journey planner and tickets App. Follow the instructions at this link: https://stockholmtransport.conetpass.com/how-to-activate-your-travel-card/

Please check your spam folder. If you still cannot find the email, you can manage your reservation by accessing your account at www.yourconet.com/ticket-recovery.html. To log in, simply enter the email address used for the booking, along with your first and last name.

If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.

Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.

After the payment, you will receive an order confirmation email with a link to click. Shortly after, you will receive an email with your tickets. So, just moments after your payment, you will receive your tickets.

When you download your tickets, a notice will appear informing you whether the ticket is valid from the moment of download or from the first use. If nothing is specified, it means the ticket is valid from the first use.

So, if it is specified at the time of download that the ticket becomes valid from the moment of download, you’ll only be able to download the tickets on the date you selected, and you must download them on the same day you intend to use them.

When you download your tickets, a notice will appear informing you whether the ticket is valid from the moment of download or from the first use. If nothing is specified, it means the ticket is valid from the first use. The date you are asked to select during confirmation is indicative, unless stated otherwise.

To recover or manage (for example: change the date; download the tickets directly) your reservation, please click here. It is possible to get access to the login area also if you entered wrong/misspelled email address.

The dates you have to set are the dates you plan to use your tickets. Unless otherwise specified, public transport tickets become valid from the first use or from the moment of download. The date you are asked to select during confirmation is indicative, unless stated otherwise.

To request your Bike promo code, please check the bottom of your confirmation email.

Follow these simple steps to use your promocode and enjoy your rides:
1) Open the Uber App: Make sure you are logged into your account.
2) Select Your Bike: Choose your preferred Uber bike from the app.
3) Add a Payment Method: Go to Payment Options in the app
and select “Other” as the payment method.
4) Redeem Your Gift Card: Choose Gift Card as the payment option.
Enter the unique code provided in the voucher sent in your booking confirmation email.
5) Enjoy Your Rides!

Your Uber credit will be applied, and you’re ready to go!

No, a separate ticket is required for the outer airport zone.

After the online payment, you will receive the tickets via email. Tickets are available for download starting from the date you selected and they’re open date / open hours.

*if you purchased the card with the shuttle included

Name of the shuttle bus: Flygbussarna Airport Coaches
Name/Number of the Bus: Arlanda Airport Coach (no specific number; Flygbussarna branding)

Main departure points:

• At the Airport: Outside Terminals 2, 3, 4, and 5 (look for the Flygbussarna bus stops right outside the arrivals area)

• In the City: Cityterminalen (Stockholm Central Bus Station, next to Stockholm Central Station)

Timetable:

• Runs daily, approximately every 10–30 minutes

• First departure from Stockholm Cityterminalen: around 03:00 AM
  
  

• Last departure from Arlanda Airport: around 01:00 AM
  (Exact times vary slightly by terminal and day.)

Stops include:
Cityterminalen – Norra Stationsgatan – Haga Norra – Järva Krog – Frösunda – Arlanda Terminal 2/3 – Terminal 4 – Terminal 5

https://www.flygbussarna.se/en/bus-stops

No, shuttle ticket can be used whenever you want. It’s an open date ticket. It’s a different ticket from public transport ticket that has to be used for consecutive days.

Each City Pass contains a “special promotions” section with a promocode that will enable you to book the tours listed with a discount up to 25%. Check in the email “Your Pass is Ready” received after the confirmation procedure.

At the moment, we do not offer specific discounts for these categories.

Children up to the age of 12 travel free on Stockholm’s public transport, such as the metro, trams, buses, and ferries, when accompanied by an adult with a valid ticket.

As indicated in the Terms&Conditions approved before making your purchase, refund & cancellation are not possible as the booking ID gets emitted at the moment of purchase. Anyway, your booking is a guaranteed purchase so it will keep being valid.

Click here > https://conetpass.com/refund-request/ and fill out the refund request form; you will receive an answer within 20 days.

Your travel card allows you to move in Mi1-Mi3 area.

• The one-way ticket is valid for 90 minutes from the time of validation.
• The 1-day ticket is valid for 24 hours from the time of first validation (for example: if first used on Friday at 11:00 a.m., it will expire on Saturday at 11:00 a.m)
• The 2-day ticket is valid for 48 hours from the time of first validation (for example: if first used on Friday at 11:00 a.m., it will expire on Sunday at 11:00 a.m.)
• The 3-day ticket is valid for three consecutive calendar days from the time of activation (for example: if first used on Monday at 5:00 p.m., it remains valid until Wednesday at midnight)
• The 4-day ticket is valid for four consecutive calendar days from the time of activation. Please note: you will receive two separate tickets — one valid for 3 days and another valid for 24 hours (for example: if first used on Monday at 5:00 p.m., the 3-day ticket will remain valid until Wednesday at midnight, and the 24-hour ticket can then be used for the following day).

In order to activate your Travel Card, you need to go pick up your urban public transport ticket at the official pick up point, as specified in the confirmation email. Here you can find information on the pick up point > www.milanocard.it/how-to-pickup-milanocard

No. In order to get your urban public transport ticket, you need to go to the pick up point as it cannot be delivered digitally. You can find information on where it is and when it is open here > www.milanocard.it/how-to-pickup-milanocard. You can use the promocode we sent you for a Taxi to get there.

Except for the travel card, all other tickets are digital.

the pick up point is a GREEN KIOSK located in Piazza San Gioachimo. It has no opening hours as it’s an automatic machine from where you can get the tickets. Please follow the instructions at this link https://www.milanocard.it/how-to-pickup-milanocard.html

Get directions here > https://maps.app.goo.gl/N9mMa1heiqajvDMMA

If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.

Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.

Please check your spam folder. If you still cannot find the email, you can manage your reservation by accessing your account at www.yourconet.com/ticket-recovery.html. To log in, simply enter the email address used for the booking, along with your first and last name.

To recover or manage (for example: change the date; download the tickets directly) your reservation, please click here. It is possible to get access to the login area also if you entered wrong/misspelled email address.

The dates you have to set are the dates you plan to use your tickets. Unless otherwise specified, public transport tickets become valid from the first use or from the moment of download. The date you are asked to select during confirmation is indicative, unless stated otherwise.

To request your Bike promo code, please fill out this form https://conetpass.com/tickets-request/

If your ticket is a multi-day pass, please note that the orange ticket is valid for 24 hours, while the green ticket is valid for three days. Please make sure you have used both tickets.

Follow these simple steps to use your promocode and enjoy your rides:
1) Open the Uber App: Make sure you are logged into your account.
2) Select Your Bike: Choose your preferred Uber bike from the app.
3) Add a Payment Method: Go to Payment Options in the app
and select “Other” as the payment method.
4) Redeem Your Gift Card: Choose Gift Card as the payment option.
Enter the unique code provided in the voucher sent in your booking confirmation email.
5) Enjoy Your Rides!

Your Uber credit will be applied, and you’re ready to go!

You can ask for your airport shuttle ticket at this link

*If the shuttle ticket is included in your card

No, shuttle ticket can be used whenever you want. It’s an open date ticket. It’s a different ticket from public transport ticket that has to be used for consecutive days.

You will receive your shuttle ticket* directly on your email account and in your login area. The shuttle companies that we collaborate with are: Malpensa Shuttle, Orio Shuttle and Linate Shuttle.
If you have questions about the shuttle buses’ stops and schedules, we suggest you check the companies’ official website, to get the most updated information.

You can find all information about Malpensa shuttle time table here

You can find all information about Orio shuttle time table here

You can find all information about Linate shuttle time table here

*If the shuttle ticket is included in your card

There are some packages that includes a round trip ticket to the airport, but it’s always specified in the package description. When it’s not specified the pass includes just a one way ticket that you can use in either ways: from OR to the airport.
If you want to buy a another ticket you can purchase it at a reduced rate price at the link you received in the booking confirmation email.

MILAN ORIO AL SERIO AIRPORT SHUTTLE
Company name of the shuttle bus: Flibco.com
Name/Number of the Bus: Flibco Airport Shuttle

Main departure points:

• At the Airport: Orio al Serio International Airport (Bergamo Airport – BGY), bus stop located just outside the Arrivals area, marked “Flibco.com”.
• In the city:
  • Milan Central Station (Milano Centrale – Piazza Luigi di Savoia)

Timetable:

• Daily service from 04:00 AM to 11:30 PM
• Departures approximately every 20–30 minutes
• Journey time: about 50 minutes

Stops:
Orio al Serio Airport (BGY) → Milan Central Station (Milano Centrale)
(and return route)

www.flibco.com/it/timetable

MILAN LINATE AIRPORT SHUTTLE
Company name of the shuttle bus: AirPullman SpA
Name/Number of the Bus: Linate Shuttle

Main departure points:

• At the Airport: Milan Linate Airport (LIN) – bus stop located just outside the Arrivals area (follow the signs for Shuttle Bus / Linate Shuttle).
• In the city: Milan Central Station (Milano Centrale – Piazza Luigi di Savoia)

Timetable:

• Daily service from 05:30 AM to 10:00 PM
• Departures approximately every 30 minutes
• Journey time: about 25 minutes

Stops:
Linate Airport (LIN) → Milan Central Station (Milano Centrale)
(direct service, no intermediate stops)

www.milano-aeroporti.it/linate-shuttle/en/index.html

MILAN MALPENSA AIRPORT SHUTTLE
Company name of the shuttle bus: AirPullman SpA
Name/Number of the Bus: Malpensa Shuttle

Main departure points:

• At the Airport:
  • Terminal 1: Bus stop located outside Arrivals – Exit 4, marked “Malpensa Shuttle”
  • Terminal 2: Bus stop directly outside the terminal, next to the arrivals area
• In the city: Milan Central Station (Milano Centrale – Piazza Luigi di Savoia)

Timetable:

• From Milan Central Station: from 03:45 AM to 11:00 PM
• From Malpensa Airport: from 05:00 AM to 12:30 AM
• Buses run approximately every 20 minutes
• Journey time: about 50 minutes

Stops:
Milan Central Station (Milano Centrale) → Viale R. Serra – Piazza Lotto → Malpensa Terminal 2 → Malpensa Terminal 1
(and reverse direction)

www.malpensashuttle.it/en/time-table-and-bus-stops.html

Each City Pass contains a “special promotions” section with a promocode that will enable you to book the tours listed with a discount up to 25%. Check in the email “Your Pass is Ready” received after the confirmation procedure.

Unfortunately, the time slot cannot be selected, as tickets are assigned based on availability. However, the time slot indicated on the ticket is usually not strictly enforced.

There are several different tickets for accessing the Duomo. The one you purchased only allows you to visit the terraces. For a complete tour of the cathedral, museum, etc., you would need to purchase the Combo ticket package.

If you purchased a Duomo and Terraces by lift or a Duomo and Terraces by stairs package the ticket you’ll receive is valid for 3 days from the date written on it. So it will be valid even if it has yesterday’s date on it.

If you purchased a pass that includes access only to Duomo Terraces the ticket is valid only for the day written on the ticket.

Civic museum ticket is a 3 days tickets that guarantees the access to: Galleria d’Arte Moderna (Gallery of Modern Art), Museo del Novecento (Museum of Twentieth Century), Musei del Castello Sforzesco (Sforza Castle Museums), Museo Archeologico (Archaelogical Museum), Acquario Civico (Civic Acquarium), Museo di Storia Naturale (Natural History Museum), Casa Museo Boschi Di Stefano, Palazzo Moriggia – Museo del Risorgimento, the permanent collection of MUDEC, Palazzo Morando – Costume Moda Immagine.

The 3 day access starts from the first entry in one of the museums.

At the moment, we do not offer specific discounts for these categories.

Children and teenagers up to 14 years old can travel for free on Milan’s ATM public transport. However, in case of inspection, they must show a valid ID and be accompanied by an adult with a valid ticket.

As indicated in the Terms&Conditions approved before making your purchase, refund & cancellation are not possible as the booking ID gets emitted at the moment of purchase. Anyway, your booking is a guaranteed purchase so it will keep being valid.

Click here > https://conetpass.com/refund-request/ and fill out the refund request form; you will receive an answer within 20 days.

The ticket includes the Uffizi, Palazzo Pitti, and the Boboli Gardens. The date and time are only for the Uffizi (please remind it’s closed on Monday) . After visiting the Uffizi, the ticket is also valid for Palazzo Pitti and the Boboli Gardens, without any further reservation.

If you bought a pass that includes Uffizi Gallery access, you’ll receive a pass for 5 museums. Uffizi Gallery is the first museum you have to visit (please remind it’s closed on Monday) and there you’ll be provided with a pass for the other attractions that lasts 5 days. Please remind to download the tickets on the same day you plan to use it.

You can ask for your ticket at this link

With this train voucher you can travel for 3 or 5 consecutive days throughout Italy on all Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains, including the Leonardo Express. The Promo is not valid within the territory of the Cinque Terre National Park, delimited by the stations of Levanto and La Spezia Centrale and including the stations of Monterosso, Vernazza, Corniglia, Manarola, Riomaggiore, within the territory of Lombardy, the provinces of Bolzano and from Trento to Bassano del Grappa, nor is it valid aboard services operated by other transport companies, including Trenord.

The ticket includes: Giotto’s Bell Tower, the Baptistery of St. John, the Cathedral Museum, and Santa Reparata.

Giotto ticket is is valid for 3 days from the date written on it. So it will be valid even if it has yesterday’s date on it.

Please check your spam folder. If you still cannot find the email, you can manage your reservation by accessing your account at www.yourconet.com/ticket-recovery.html. To log in, simply enter the email address used for the booking, along with your first and last name.

If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.

Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.

When you download your tickets, a notice will appear informing you whether the ticket is valid from the moment of download or from the first use. If nothing is specified, it means the ticket is valid from the first use.

So, if it is specified at the time of download that the ticket becomes valid from the moment of download, you’ll only be able to download the tickets on the date you selected, and you must download them on the same day you intend to use them.

To recover or manage (for example: change the date; download the tickets directly) your reservation, please click here. It is possible to get access to the login area also if you entered wrong/misspelled email address.

The dates you have to set are the dates you plan to use your tickets. Unless otherwise specified, public transport tickets become valid from the first use or from the moment of download. The date you are asked to select during confirmation is indicative, unless stated otherwise.

Unfortunately, the time slot cannot be selected, as tickets are assigned based on availability. However, the time slot indicated on the ticket is usually not strictly enforced.

Each City Pass contains a “special promotions” section with a promocode that will enable you to book the tours listed with a discount up to 25%. Check in the email “Your Pass is Ready” received after the confirmation procedure.

At the moment, we do not offer specific discounts for these categories.

As indicated in the Terms&Conditions approved before making your purchase, refund & cancellation are not possible as the booking ID gets emitted at the moment of purchase. Anyway, your booking is a guaranteed purchase so it will keep being valid.

Click here > https://conetpass.com/refund-request/ and fill out the refund request form; you will receive an answer within 20 days.

All the transposrt between buses, trams, and trains in thethe urban area.

Not includes: Ciampino or Fiumicino airport connections and regional trains.

• The one-way ticket is valid for 100 minutes from the time of validation.
• The 1-day ticket is valid for 24 hours from the time of first validation (for example: if first used on Friday at 11:00 a.m., it will expire on Saturday at 11:00 a.m)
• The 2-day ticket is valid for 48 hours from the time of activation (for example: if first used on Monday at 5:00 p.m., it remains valid until Tuesday at 5.00 p.m.)
• The 3-day ticket is valid for 72 hours from the time of activation (for example: if first used on Monday at 5:00 p.m., it remains valid until Thursday at 5.00 p.m.)
• The 5-day ticket is valid for 48+72 hours (a total of 120 hours) from the time of activation (for example: if first used on Monday at 5:00 p.m., it remains valid until Saturday at 5.00 p.m.)

Regardless of the validity of the card, these are the instructions to follow to activate your public transport ticket:
1. Download the Wetaxi App
2. Enter your voucher code under “Add a voucher” and confirm.
A pop-up will show the voucher amount and expiry date.
3. Your credit will appear in both the “Credit” and “Payment methods” sections.
4. Tap “Home,” then “Public Transport,” and select “Rome”
5. Choose the ticket you need and continue.
6. Select credit as your payment method and confirm the purchase.
For more detailed instructions please visit this link

Please remind that you cannot travel just with alphanumeric code alone: the code must be imported into the Wetaxi App.

If you have any issues activating the code for your travel card, please contact us at assistenza@wetaxi.it

PLEASE NOTE: To activate your transport tickets, you must download the wetaxi app. To activate the app, you must receive a message with a code to validate your phone number. Please ensure that you can receive messages while abroad.

Please make sure you have downloaded the voucher from the login area, entered the voucher code (not the booking ID), and checked that your phone can receive SMS messages (you need to receive a code via SMS to activate the app).

If you still have any issues with the activation of your travel card, please write to assistenza@wetaxi.it.

Please check your spam folder. If you still cannot find the email, you can manage your reservation by accessing your account at www.yourconet.com/ticket-recovery.html. To log in, simply enter the email address used for the booking, along with your first and last name.

If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.

Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.

When you download your tickets, a notice will appear informing you whether the ticket is valid from the moment of download or from the first use. If nothing is specified, it means the ticket is valid from the first use.

So, if it is specified at the time of download that the ticket becomes valid from the moment of download, you’ll only be able to download the tickets on the date you selected, and you must download them on the same day you intend to use them.

To recover or manage (for example: change the date; download the tickets directly) your reservation, please click here. It is possible to get access to the login area also if you entered wrong/misspelled email address.

The dates you have to set are the dates you plan to use your tickets. Unless otherwise specified, public transport tickets become valid from the first use or from the moment of download. The date you are asked to select during confirmation is indicative, unless stated otherwise.

To request your Bike promo code, please fill out this form https://conetpass.com/tickets-request/

Follow these simple steps to use your promocode and enjoy your rides:
1) Open the Uber App: Make sure you are logged into your account.
2) Select Your Bike: Choose your preferred Uber bike from the app.
3) Add a Payment Method: Go to Payment Options in the app
and select “Other” as the payment method.
4) Redeem Your Gift Card: Choose Gift Card as the payment option.
Enter the unique code provided in the voucher sent in your booking confirmation email.
5) Enjoy Your Rides!

Your Uber credit will be applied, and you’re ready to go!

To request the shuttle ticket, please check the bottom of your confirmation email.

ROME FIUMICINO AIRPORT SHUTTLE

Company name of the shuttle bus: SIT Bus Shuttle
Name/Number of the Bus: Fiumicino–Rome Shuttle

Main departure points:

• At the Airport: Rome Fiumicino Airport (Leonardo da Vinci – FCO), Terminal 3 – Bus Stop No. 1, outside the Arrivals area.
• In the city: Rome Termini Station (Via Marsala 5, in front of Hotel Royal Santina)

Timetable:

• From Fiumicino Airport: first departure around 08:30 AM, last departure around 09:55 PM
• From Termini Station: first departure around 05:00 AM, last departure around 07:55 PM
• Runs approximately every 30–60 minutes
• Journey time: about 45–60 minutes, depending on traffic

Stops:
Fiumicino Airport (T3) → Circonvallazione Aurelia (Vatican area) → Vatican → Roma Termini (Via Marsala 5)

ROME CIAMPINO AIRPORT SHUTTLE

Company name of the shuttle bus: SIT Bus Shuttle
Name/Number of the Bus: Ciampino–Rome Shuttle

Main departure points:

• At the Airport: Rome Ciampino Airport (CIA) – bus stop located outside the Arrivals terminal, marked “SIT Bus Shuttle”.
• In the city: Rome Termini Station (Via Marsala 5, in front of Hotel Royal Santina)

Timetable:

• From Ciampino Airport: first departure around 07:45 AM, last departure around 10:30 PM
• From Termini Station: first departure around 04:30 AM, last departure around 09:20 PM
• Runs approximately every 30–60 minutes
• Journey time: about 40 minutes, depending on traffic

Stops:
Ciampino Airport (CIA) → Roma Termini

www.sitbusshuttle.com/en/stops-and-timetables/

No, shuttle ticket can be used whenever you want. It’s an open date ticket. It’s a different ticket from public transport ticket that has to be used for consecutive days.

There are some packages that includes a round trip ticket to the airport, but it’s always specified in the package description. When it’s not specified the pass includes just a one way ticket that you can use in either ways: from OR to the airport.

Each City Pass contains a “special promotions” section with a promocode that will enable you to book the tours listed with a discount up to 25%. Check in the email “Your Pass is Ready” received after the confirmation procedure.

At the moment, we do not offer specific discounts for these categories.

Children up to 10 years of age travel free if accompanied by a paying adult.

As indicated in the Terms&Conditions approved before making your purchase, refund & cancellation are not possible as the booking ID gets emitted at the moment of purchase. Anyway, your booking is a guaranteed purchase so it will keep being valid.

Click here > https://conetpass.com/refund-request/ and fill out the refund request form; you will receive an answer within 20 days.

With your travel card you have unlimited access to the entire network of Naples public transport: local buses, tram, metro and funiculars.

• If you received a DropTicket ticket, please follow this procedure

Regardless of the validity of the card, these are the instructions to follow to activate your public transport ticket:
1. Download the DropTicket App here > https://dpt.link/
2. Go to the “Tickets” section of the App
3. Select the UPLOAD button (that you find at the top right of the screen)
4. Enter your Alphanumeric Code
5. Click on IMPORT

Please remind that you cannot travel just with alphanumeric code alone: the code must be imported into the Dropticket App.

• If you received a Wetaxi ticket, please follow this procedure:

Regardless of the validity of the card, these are the instructions to follow to activate your public transport ticket:
1. Download the Wetaxi App
2. Enter your voucher code under “Add a voucher” and confirm.
A pop-up will show the voucher amount and expiry date.
3. Your credit will appear in both the “Credit” and “Payment methods” sections.
4. Tap “Home,” then “Public Transport,” and select “Naples”
5. Choose the ticket you need and continue.
6. Select credit as your payment method and confirm the purchase.
For more detailed instructions please visit this link Please remind that you cannot travel just with alphanumeric code alone: the code must be imported into the Wetaxi App.

• The one-way ticket is valid for 90 minutes from the time of validation.
• The 1-day ticket is valid for one calendar day (until midnight on the day of activation)
• The 2-day ticket is valid for two calendard days (for example: if first used on Monday at 5:00 p.m., it remains valid until Tuesday at midnight )
• The 3-day ticket is valid for three consecutive calendar days from the time of activation (for example: if first used on Monday at 5:00 p.m., it remains valid until Wednesday at midnight)

Please check your spam folder. If you still cannot find the email, you can manage your reservation by accessing your account at www.yourconet.com/ticket-recovery.html. To log in, simply enter the email address used for the booking, along with your first and last name.

If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.

Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.

To recover or manage (for example: change the date; download the tickets directly) your reservation, please click here. It is possible to get access to the login area also if you entered wrong/misspelled email address.

The dates you have to set are the dates you plan to use your tickets. Unless otherwise specified, public transport tickets become valid from the first use or from the moment of download. The date you are asked to select during confirmation is indicative, unless stated otherwise.

To request your Bike promo code, please check the bottom of your confirmation email.

Follow these simple steps to use your promocode and enjoy your rides:
1) Open the Uber App: Make sure you are logged into your account.
2) Select Your Bike: Choose your preferred Uber bike from the app.
3) Add a Payment Method: Go to Payment Options in the app
and select “Other” as the payment method.
4) Redeem Your Gift Card: Choose Gift Card as the payment option.
Enter the unique code provided in the voucher sent in your booking confirmation email.
5) Enjoy Your Rides!

Your Uber credit will be applied, and you’re ready to go!

After the online payment, you will receive the tickets via email. Tickets are available for download starting from the date you selected and they’re open date / open hours.

*if included in your package

You can choose whether to use the ticket to go to or return from Naples Capodichino Airport. Even if the tickets you receive show a specific route (e.g. from Naples to the Airport), it’s not mandatory — you can use them as you prefer, either from the Airport to Naples or vice versa.

Traveling between Naples Airport Capodichino and the city center is convenient via various options. The Alibus shuttle service offers direct links to Central Station and the port, running every 20-30 minutes.

Conversely, returning to the airport, travelers can utilize the same transportation options, ensuring seamless transitions between the airport and Naples’ vibrant urban landscape.

Its runs from 05.10 am to 11.30 from Central Station to the Airport and viceversa.

There are some packages that includes a round trip ticket to the airport, but it’s always specified in the packaged description. When it’s not specified the pass includes just a one way ticket that you can use in either ways: from OR to the airport.

No, shuttle ticket* can be used whenever you want. It’s an open date ticket. It’s a different ticket from public transport ticket that has to be used for consecutive days.

*if included in your travel pass.

No ferries are not included

Each City Pass contains a “special promotions” section with a promocode that will enable you to book the tours listed with a discount up to 25%. Check in the email “Your Pass is Ready” received after the confirmation procedure.

At the moment, we do not offer specific discounts for these categories.

Children under 6 travel free on public transport.

As indicated in the Terms&Conditions approved before making your purchase, refund & cancellation are not possible as the booking ID gets emitted at the moment of purchase. Anyway, your booking is a guaranteed purchase so it will keep being valid.

Click here > https://conetpass.com/refund-request/ and fill out the refund request form; you will receive an answer within 20 days.

With your travel card you have unlimited access to the entire network of public transport: Vaporetti in Venice, Lido and islands and local buses in Mestre, Marghera and mainland

Your voucher has to be converted on a regular ticket before boarding. You can do it:
– through ACTV AUTOMATIC TICKET MACHINES: just enter your PNR personal booking code.
– through VENEZIA UNICA TICKET POINTS: present your PNR to collect your ticket or travelcard for use on ACTV water-buses. Map of
Venezia Unica Ticket Points

In case of problems or inefficiencies of the automatic ticket machines, it is possible to contact the staff of one of the Sales and Collection Points

• The one-way ticket is valid for 75 minutes from the time of validation.
• The 1-day ticket is valid for 24 hours from the time of first validation (for example: if first used on Friday at 11:00 a.m., it will expire on Saturday at 11:00 a.m)
• The 2-day ticket is valid for 48 hours from the time of activation (for example: if first used on Monday at 5:00 p.m., it remains valid until Wednesday at 5.00 p.m.)
• The 3-day ticket is valid for 72 hours from the time of activation (for example: if first used on Monday at 5:00 p.m., it remains valid until Wednesday at 5.00 p.m.)
• The 7-day ticket is valid for four consecutive calendar days from the time of activation (for example: if first used on Monday at 5:00 p.m., it remains valid until Sunday at midnight)

If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.

Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.

Please check your spam folder. If you still cannot find the email, you can manage your reservation by accessing your account at www.yourconet.com/ticket-recovery.html. To log in, simply enter the email address used for the booking, along with your first and last name.

To recover or manage (for example: change the date; download the tickets directly) your reservation, please click here. It is possible to get access to the login area also if you entered wrong/misspelled email address.

When you download your tickets, a notice will appear informing you whether the ticket is valid from the moment of download or from the first use. If nothing is specified, it means the ticket is valid from the first use.

So, if it is specified at the time of download that the ticket becomes valid from the moment of download, you’ll only be able to download the tickets on the date you selected, and you must download them on the same day you intend to use them.

The dates you have to set are the dates you plan to use your tickets. Unless otherwise specified, public transport tickets become valid from the first use or from the moment of download. The date you are asked to select during confirmation is indicative, unless stated otherwise.

To request the shuttle ticket, please check the bottom of your confirmation email.

VENICE AIRPORT SHUTTLE

Company name of the shuttle bus: ATVO (Azienda Trasporti Veneto Orientale)
Name/Number of the Bus: ATVO Airport Express

Main departure points:

• At Venice Marco Polo Airport (VCE):
• Bus stop located just outside the Arrivals area, near the ATVO ticket office (Arrivals Hall exit on the right).
• At Treviso Airport (TSF):
• Bus stop directly outside the terminal building, marked “ATVO Venice Express”
• In the city:
  • Piazzale Roma (main bus terminal in Venice)
  • Mestre Train Station (Venezia Mestre FS)

Timetable:

• From Venice Marco Polo Airport (VCE): daily from 06:00 AM to 12:20 AM
• From Venice (Piazzale Roma / Mestre): daily from 04:20 AM to 10:40 PM
• From Treviso Airport (TSF): timed to connect with flight arrivals; generally every 30–60 minutes
• From Venice (Piazzale Roma / Mestre) to Treviso: about every hour

Journey time:

• • VCE ↔ Venice: ~20–25 minutes
  • TSF ↔ Venice: ~70 minutes

Stops:

• VCE route: Treviso Airport – Mestre Railway Station – Venice Piazzale Roma
• TSF route: Venice Marco Polo Airport – Mestre (Corso del Popolo) – Mestre FS (Railway Station) – Venice Piazzale Roma

https://www.atvo.it/en-home.html

There are some packages that includes a round trip ticket to the airport, but it’s always specified in the packaged description. When it’s not specified the pass includes just a one way ticket that you can use in either ways: from OR to the airport.

Yes, with your pass you receive a ticket valid for all Venice waterbuses (vaporetti) and a ticket for the buses connecting the city to the airports. The waterbus tickets are also valid on buses in Mestre.

Each City Pass contains a “special promotions” section with a promocode that will enable you to book the tours listed with a discount up to 25%. Check in the email “Your Pass is Ready” received after the confirmation procedure.

At the moment, we do not offer specific discounts for these categories.

Children travel free with ACTV in Venice until they reach the age of six on urban and extra-urban services in the municipality of Venice. This applies to vaporetto and bus services, while some services are excluded, such as the lines to Marco Polo Airport, line 16, and the Alilaguna lines.

As indicated in the Terms&Conditions approved before making your purchase, refund & cancellation are not possible as the booking ID gets emitted at the moment of purchase. Anyway, your booking is a guaranteed purchase so it will keep being valid.

Click here > https://conetpass.com/refund-request/ and fill out the refund request form; you will receive an answer within 20 days.

With your travel card you have unlimited access to metro,tram,bus, airport shuttle, if selected, bike sharing by Uber-Lime in the M area

• The 1-day ticket is valid for 24 hours from the time of first validation (for example: if first used on Friday at 11:00 a.m., it will expire on Saturday at 11:00 a.m)
• The 2-day ticket is valid for 48 hours from the time of activation (for example: if first used on Monday at 5:00 p.m., it remains valid until Wednesday at 5.00 p.m.)
• 3-day ticket: valid for 3 consecutive calendar days (for example: if first used on Monday, it remains valid until the end of Wednesday, 11:59 p.m.).
• 5-day ticket: valid for 5 consecutive calendar days (for example: if first used on Monday, it remains valid until the end of Friday, 11:59 p.m.).

You can manage your reservation by accessing your account at www.yourconet.com/ticket-recovery.html. To log in, simply enter the email address used for the booking, along with your first and last name.

Please check your spam folder. If you still cannot find the email, you can manage your reservation by accessing your account at www.yourconet.com/ticket-recovery.html. To log in, simply enter the email address used for the booking, along with your first and last name.

To recover or manage (for example: change the date; download the tickets directly) your reservation, please click here. It is possible to get access to the login area also if you entered wrong/misspelled email address.

To request your Bike promo code, please check the bottom of your confirmation email.

Follow these simple steps to use your promocode and enjoy your rides:
1) Open the Uber App: Make sure you are logged into your account.
2) Select Your Bike: Choose your preferred Uber bike from the app.
3) Add a Payment Method: Go to Payment Options in the app
and select “Other” as the payment method.
4) Redeem Your Gift Card: Choose Gift Card as the payment option.
Enter the unique code provided in the voucher sent in your booking confirmation email.
5) Enjoy Your Rides!

Your Uber credit will be applied, and you’re ready to go!

To request the shuttle ticket, please check the bottom of your confirmation email.

Company name of the shuttle bus: Lufthansa Express Bus (operated by Autobus Oberbayern)
Name/Number of the Bus: Lufthansa Express Bus

Main departure points:

• At the Airport: Munich Airport (Terminals 1, 2, and the Central Area – MAC) – bus stops are located directly outside each terminal, follow signs for “Lufthansa Express Bus”.
• In the city:
  • Munich Central Station (Hauptbahnhof, Arnulfstraße 21)
  • Munich Nord / Schwabing (Nordfriedhof U-Bahn station)

Timetable:

• From Central Station: daily from 05:15 AM to 07:55 PM
• From Airport: daily from 06:25 AM to 09:25 PM
• Buses run approximately every 20 minutes
• Journey time: about 45 minutes

Stops:
Munich Airport (T2 – T1 – MAC) → Munich Nord / Schwabing (Nordfriedhof) → Munich Central Station (Hauptbahnhof) (and reverse)

There are some packages that includes a round trip ticket to the airport, but it’s always specified in the packaged description. When it’s not specified the pass includes just a one way ticket that you can use in either ways: from OR to the airport.

Each City Pass contains a “special promotions” section with a promocode that will enable you to book the tours listed with a discount up to 25%. Check in the email “Your Pass is Ready” received after the confirmation procedure.

At the moment, we do not offer specific discounts for these categories.

Children under the age of 6 travel free on all public transport in Munich.

As indicated in the Terms&Conditions approved before making your purchase, refund & cancellation are not possible as the booking ID gets emitted at the moment of purchase. Anyway, your booking is a guaranteed purchase so it will keep being valid.

Click here > https://conetpass.com/refund-request/ and fill out the refund request form; you will receive an answer within 20 days.

With your travel card you have unlimited access to the entire network of public transport that includes bus, tram and metro in the area ABC.

• The one-way ticket is valid for ’90 minutes from the time of validation.
• The 1-day ticket is valid for 24 hours from the time of first validation (For example: if first used on Monday at 5:00 p.m., it will expire on Tuesday at 5:00 p.m.)
• The 2-day ticket is valid for 48 hours from the time of first validation (For example: if first used on Monday at 5:00 p.m., it will expire on Wednesday at 5:00 p.m.)
• The 3-day ticket is valid for 72 hours from the time of first validation (For example: if first used on Monday at 5:00 p.m., it will expire on Thursday at 5:00 p.m.)
• The 5-day ticket is valid for 120 hours from the time of first validation (For example: if first used on Monday at 5:00 p.m., it will expire on Saturday at 5:00 p.m.)

1. Download the free HSL app on your smartphone from your app store.
2. Once you have downloaded the HSL app, log in using your HSL account, create an HSL account, or use your ticket code as a guest without logging.
3. Open the HSL app, select “Tickets” and then “Ticket with a code”
4. Enter the 16-digit ticket code in the empty fields. Please note that the ticket becomes valid from the moment the code is redeemed.
5. All set! You can find the ticket you redeemed under “Tickets” in the app.

For more information visiti this link

Please check your spam folder. If you still cannot find the email, you can manage your reservation by accessing your account at www.yourconet.com/ticket-recovery.html. To log in, simply enter the email address used for the booking, along with your first and last name.

If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.

Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.

After the payment, you will receive an order confirmation email with a link to click. Shortly after, you will receive an email with your tickets. So, just moments after your payment, you will receive your tickets.

When you download your tickets, a notice will appear informing you whether the ticket is valid from the moment of download or from the first use. If nothing is specified, it means the ticket is valid from the first use.

So, if it is specified at the time of download that the ticket becomes valid from the moment of download, you’ll only be able to download the tickets on the date you selected, and you must download them on the same day you intend to use them.

When you download your tickets, a notice will appear informing you whether the ticket is valid from the moment of download or from the first use. If nothing is specified, it means the ticket is valid from the first use. The date you are asked to select during confirmation is indicative, unless stated otherwise.

To recover or manage (for example: change the date; download the tickets directly) your reservation, please click here. It is possible to get access to the login area also if you entered wrong/misspelled email address.

The dates you have to set are the dates you plan to use your tickets. Unless otherwise specified, public transport tickets become valid from the first use or from the moment of download. The date you are asked to select during confirmation is indicative, unless stated otherwise.

Yes, the airport is located in the ABC area.

Company name of the shuttle/train service:
HSL / VR

Name/Number of the Train:
I-train and P-train (Airport Train)

Main departure points:
at the Airport: Helsinki Airport station (Lentoasema), directly connected to the terminals by escalators
in the city: Helsinki Central Railway Station

Timetable:
Trains operate from approximately 4.30 am to 1.00 am
Run every 10 minutes during the day (longer intervals late at night)

Stops:
Helsinki Airport – Aviapolis – Kivistö – Vehkala – Myyrmäki – Huopalahti – Pasila – Helsinki Central Railway Station

Company name of the city transport:
HSL (Helsingin Seudun Liikenne)

Name/Number of the Service:
Bus 600

Main departure points:
at the Airport: HSL bus stops outside Terminals (for city bus connections)
in the city: Central Railway Station / Rautatientori – Kamppi – Pasila and other main hubs

Timetable:
City buses, trams and metro operate roughly from 5.30 am to midnight
Night buses run after midnight
Most lines run every 10–20 minutes

Stops:
Network covers all major areas of Helsinki including Central Helsinki – Pasila – Töölö – Kallio – Kalasatama – Lauttasaari – and connections throughout the wider HSL zones

Trams
Trams cover most of the city center, serving major attractions such as:
-Esplanadi
-Design Museum
-Kiasma
-Kruununhaka district

Tram line 2/3 is often recommended to visitors as it passes through many iconic areas.

Buses
Buses cover the entire city and the wider metropolitan region, with excellent connections to Espoo, Vantaa, and less central districts.

Evening note
Evening service remains reliable:
– Reduced frequency after 11 PM
– Night buses run on key routes, especially on weekends
– Night tram service is limited, but buses provide good coverage

Each City Pass contains a “special promotions” section with a promocode that will enable you to book the tours listed with a discount up to 25%. Check in the email “Your Pass is Ready” received after the confirmation procedure.

At the moment, we do not offer specific discounts for these categories.

Children under 7 years of age do not need a ticket.

As indicated in the Terms&Conditions approved before making your purchase, refund & cancellation are not possible as the booking ID gets emitted at the moment of purchase. Anyway, your booking is a guaranteed purchase so it will keep being valid.

Click here > https://conetpass.com/refund-request/ and fill out the refund request form; you will receive an answer within 20 days.