Easily find answers to the most frequently asked questions about the pass you bought: we invite you to read the following answers, 95% of our customers find the answers they are looking for quickly and easily here.
For general questions concerning all cities pass you can read F.A.Q. below, otherwise choose the city you are interested in and check in its section.
Sometimes the confirmation email needs more than 3 minutes to be delivered. If more than 5 minutes are passed and you have not receive the email, we can confirm your purchase for you but we need to know your arrival date. Please write us to info@conetpass.com, specifying your arrival date and the city selected, in order to allow us to help you.
Please make attention: In order to have fast assistance, included this words in the subject of your email: NEED CONFIRMATION EMAIL (AFTER FAQ).
You can send us to info@conetpass.com asking us to amend the wrong data.
Please make attention: In order to have fast assistance, included this words in the subject of your email: NEED TO AMEND DATA (AFTER FAQ).
Click here > https://forms.gle/9uNGqrUcpZx3pFbS6 and fill out the refund request form; you will receive an answer within 20 days.
No, shuttle tickets can be used whenever you want. It’s a different ticket from public transport ticket that has to be used for consecutive days.
No, you’ll be able to download the tickets only on the date you selected and you have to download them the same day you want to use them.
Each City Pass contains a “special promotions” section with a promocode that will enable you to book the tours listed with a discount up to 25%. Check in the email “MAKE MORE” receive after the confirmation procedure.
If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible. Sometime could be a delay of 20 minutes max.
We are sorry but, as indicated in the Terms&Conditions, that you approved before making your purchase, refund & cancellation are not possible as the booking ID gets emitted at the moment of purchase.
Anyway, yours is a guaranteed purchase so it will keep being valid for a year.
If you have received a CP TICKET : Before boarding, you must exchange your voucher with a proper ticket in a CP ticket office. You can find the CP ticket offices in this map.
If you have received a VIVA PORTAL VOUCHER : Use the code to redeem your tickets at the vending machine located in any metro station.
Lisbon travel card includes all Lisbon urban trains, Carris buses, elevators, funiculars and trams and the Lisbon Metro.
Lisbon regional train ticket includes travel on the Sintra/Azambuja, Cascais and Sado lines
Names on tickets are not important as you have to exchange them in a CP ticket office.
Travel Card vouchers have no fixed date. The date you see on the voucher is the expiration date.
Simply scan your QR code before boarding any GVB public transport. You don’t need any App, just use the PDF ticket. Please be carefully to set off your NFC on your mobile, in order to avoid double charge on your credit card.
With your travel card you have unlimited access to the entire network of GVB public transport: trams, buses, metro and ferry.
Before boarding, you must exchange your voucher entering the voucher code in metro station automatic ticket vending.
With your travel card you have unlimited access to the entire network of public transport that includes bus, tram and metro.
After the online payment, you will receive the tickets via email. Tickets are available for download starting from the date you selected and they’re open date / open hours. You can use the Aerobús bus service to travel from either of the two El Prat airport terminals (T1 or T2) to the centre of Barcelona, on a fast and comfortable three-stop journey.
In order to activate your Travel Card, you need to go pick up your urban public transport ticket at the official pick up point, as specified in the confirmation email. Here you can find information on the pick up point > www.milanocard.it/how-to-pickup-milanocard
No. In order to get your urban public transport ticket, you need to go to the pick up point as it cannot be delivered digitally. You can find information on where it is and when it is open here > www.milanocard.it/how-to-pickup-milanocard. You can use the promocode we sent you for a Taxi to get there.
You will receive your shuttle ticket directly on your email account right after having confirmed your purchase. The shuttle companies that we collaborate with are: Malpensa Shuttle, Orio Shuttle and Linate Shuttle.
If you have questions about the shuttle buses’ stops and schedules, we suggest you check the companies’ official website, to get the most updated information.
You can find all Promocodes both in the email you will receive after confirming your order, and in the official Italy City Pass APP, once you activate it.
In your booking confirmation email you received a code to get 1 day public transport ticket at any metro station. You can use this ticket to go to the official pick up point where you’ll pick up the 3 days public transport ticket. https://www.milanocard.it/how-to-pickup-milanocard
1 ticket will cover 3 days and the other one 1 day of public transport, so 4 days in total.
the pick up point is a GREEN KIOSK located in Piazza San Gioachimo. It has no opening hours as it’s an automatic machine from where you can get the tickets. Please follow the instructions at this link https://www.milanocard.it/how-to-pickup-milanocard.html
If you bought a pass that includes Uffizi Gallery access, you’ll receive a pass for 5 museums. Uffizi Gallery is the first museum you have to visit (please remind it’s closed on Monday) and there you’ll be provided with a pass for the other attractions that lasts 5 days. Please remind to download the tickets on the same day you plan to use it.
After the online payment, you will receive the tickets via email. Tickets are available for download starting from the date you selected and they’re open date / open hours.
In Rome Termini Central Station the bus stop of Fiumicino Shuttle and Ciampino Shuttle is located in via Marsala 5, at the west side of Central Station.
Fiumicino Shuttle’s stop is located at gate 12 of arrival area at terminal 3.
Ciampino Airport has just one Terminal. Ciampino Shuttle is in arrival area T1, at stop 2.
Regardless of the validity of the card, these are the instructions to follow to activate your public transport ticket:
1. Download the DropTicket App here > https://dpt.link/
2. Go to the “Tickets” section of the App
3. Select the UPLOAD button (that you find at the top right of the screen)
4. Enter your Alphanumeric Code
5. Click on IMPORT
Please remind that you cannot travel just with alphanumeric code alone: the code must be imported into the Dropticket App.
After the online payment, you will receive the tickets via email. Tickets are available for download starting from the date you selected and they’re open date / open hours.
Regardless of the validity of the card, these are the instructions to follow to activate your public transport ticket:
1. Download the DropTicket App here > https://dpt.link/
2. Go to the “Tickets” section of the App
3. Select the UPLOAD button (that you find at the top right of the screen)
4. Enter your Alphanumeric Code
5. Click on IMPORT
Please remind that you cannot travel just with alphanumeric code alone: the code must be imported into the Dropticket App.
With your travel card you have unlimited access to the entire network of Naples public transport: local buses, tram, metro and funiculars.
Before boarding a vaporetto or bus, you must validate your ticket at the electronic machines located at the vaporetto stops or bus terminals. Simply hold your ticket against the machine until you hear a beep.
With your travel card you have unlimited access to the entire network of public transport: Vaporetti in Venice, Lido and islands and local buses in Mestre, Marghera and mainland
