Easily find answers to the most frequently asked questions about the pass you bought: we invite you to read the following answers, 95% of our customers find the answers they are looking for quickly and easily here.
For general questions concerning all cities pass you can read F.A.Q. below, otherwise choose the city you are interested in and check in its section.
Please check in your spam folder. Otherwise you can manage your reservation accessing your login area at www.yourconet.com/ticket-recovery.html
You can manage your booking and change the arrival date in your login area at this link: https://www.yourconet.com/ticket-recovery.html
If you inserted a wrong email address please visit your login area at www.yourconet.com/ticket-recovery.html and download your tickets.
As indicated in the Terms&Conditions approved before making your purchase, refund & cancellation are not possible as the booking ID gets emitted at the moment of purchase. Anyway, your booking is a guaranteed purchase so it will keep being valid.
Click here > https://forms.gle/9uNGqrUcpZx3pFbS6 and fill out the refund request form; you will receive an answer within 20 days.
No, shuttle tickets can be used whenever you want. It’s a different ticket from public transport ticket that has to be used for consecutive days.
No, you’ll be able to download the tickets only on the date you selected and you have to download them the same day you want to use them.
Each City Pass contains a “special promotions” section with a promocode that will enable you to book the tours listed with a discount up to 25%. Check in the email “Your Pass is Ready” received after the confirmation procedure.
If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.
Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.
We are sorry but, as indicated in the Terms&Conditions, that you approved before making your purchase, refund & cancellation are not possible as the booking ID gets emitted at the moment of purchase.
Anyway, yours is a guaranteed purchase so it will keep being valid for a year.
The validity of the pass starts from the moment the voucher/ticket is downloaded from the confirmation email or from the moment ticket is first used.
Unfortunately, the time slot cannot be selected, as tickets are assigned based on availability. However, the time slot indicated on the ticket is usually not strictly enforced.
You’ll receive a promocode that will allow you a 25€ discount to use to book for a restaurant with The Fork app. It has to be the first booking you make through The Fork app and you have to choose a restaurant that accepts payment through The Fork Pay.
If you book your card now and your trip is in the future, do not worry! The Fork promocode will still be valid.
If you should have any issue with the promocode entry, you can contact the Fork customer support.
Unfortunately once confirmed, bookings can’t be amended.
At the moment, we do not offer specific discounts for these categories.
The dates you have to set are the dates you plan to use your tickets.
Follow these simple steps to use your promocode and enjoy your rides:
1) Open the Uber App: Make sure you are logged into your account.
2) Select Your Bike: Choose your preferred Uber bike from the app.
3) Add a Payment Method: Go to Payment Options in the app
and select “Other” as the payment method.
4) Redeem Your Gift Card: Choose Gift Card as the payment option.
Enter the unique code provided in the voucher sent in your booking confirmation email.
5) Enjoy Your Rides!
Your Uber credit will be applied, and you’re ready to go!
If you have received a CP TICKET : Before boarding, you must exchange your voucher with a proper ticket in a CP ticket office. You can find the CP ticket offices in this map.
If you have received a VIVA PORTAL VOUCHER : Use the code to redeem your tickets at the vending machine located in any metro station.
Lisbon travel card includes all Lisbon urban trains, Carris buses, elevators, funiculars and trams and the Lisbon Metro.
Lisbon regional train ticket includes travel on the Sintra/Azambuja, Cascais and Sado lines
Travel Card vouchers have no fixed date. The date you see on the voucher is the expiration date.
If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.
Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.
Simply scan your QR code before boarding any GVB public transport. You don’t need any App, just use the PDF ticket. Please be carefully to set off your NFC on your mobile, in order to avoid double charge on your credit card.
With your travel card you have unlimited access to the entire network of GVB public transport within Amsterdam: trams, buses, metro and ferry.
The ticket we provide to travel from/to the airport is valid on bus lines 397 and N97 (Niteliner).
If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.
Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.
Before boarding, you must exchange your voucher entering the voucher code in metro station automatic ticket vending.
With your travel card you have unlimited access to the entire network of public transport that includes bus, tram and metro.
After the online payment, you will receive the tickets via email. Tickets are available for download starting from the date you selected and they’re open date / open hours. You can use the Aerobús bus service to travel from either of the two El Prat airport terminals (T1 or T2) to the centre of Barcelona, on a fast and comfortable three-stop journey.
If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.
Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.
In the pass description it’s specified if the pass includes a shuttle ticket or not. If specified the pass includes just a one way ticket that you can use in either ways: from OR to the airport.
You don’t need to do anything. The ticket is already active and follows the times stated on it.
With your travel card you have unlimited access to the entire network of public transport that includes bus, tram and metro in Berlin ABC area.
If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.
Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.
With your travel card you have unlimited access to the entire network of public transport that includes bus, tram and metro operated by Wiener Linien.
No, a separate ticket is required for the outer airport zone.
If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.
Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.
In the pass description it’s specified if the pass includes a shuttle ticket or not. If specified the pass includes just a one way ticket that you can use in either ways: from OR to the airport.
Digital tickets do not need to be scanned. They are valid from the selected start time onwards.
You don’t need to do anything. The ticket is already active and follows the times stated on it.
With your travel card you have unlimited access to the entire network of public transport that includes bus, tram, metro and Harbour Ferries boat.
The travel card is valid from midnight on the indicated date until 6 a.m. the morning after expiry
If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.
Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.
Before boarding, you must exchange your voucher with a proper ticket at one of the following offices:
With your travel card you have unlimited access to the entire network of public transport within Madrid Metropolian Area. This includes:
Please note that the Madrid Card is valid for calendar days and not for 24 hours.
If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.
Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.
In order to activate your card you must redeem the voucher code via the SL-Journey planner and tickets App. Follow the instructions at this link: https://stockholmtransport.conetpass.com/how-to-activate-your-travel-card/
Travel cards are valid on all public transport operated by SL (Storstockholms Lokaltrafik) in the Stockholm area. This includes metro, tram, buses and ferry public lines.
If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.
Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.
No, a separate ticket is required for the outer airport zone.
After the online payment, you will receive the tickets via email. Tickets are available for download starting from the date you selected and they’re open date / open hours. At the airport the bus stop is located in front of terminal 4 at Stockholm Arlanda Airport. The bus stop is located next to the taxi stand. In the city, the bus stop (Cityterminalen) is located on Terminalslingan Street, next to Stockholm’s main train station.
In order to activate your Travel Card, you need to go pick up your urban public transport ticket at the official pick up point, as specified in the confirmation email. Here you can find information on the pick up point > www.milanocard.it/how-to-pickup-milanocard
No. In order to get your urban public transport ticket, you need to go to the pick up point as it cannot be delivered digitally. You can find information on where it is and when it is open here > www.milanocard.it/how-to-pickup-milanocard. You can use the promocode we sent you for a Taxi to get there.
Except for the travel card, all other tickets are digital.
Your travel card allows you to move in Mi1-Mi3 area.
You will receive your shuttle ticket directly on your email account right after having confirmed your purchase. The shuttle companies that we collaborate with are: Malpensa Shuttle, Orio Shuttle and Linate Shuttle.
If you have questions about the shuttle buses’ stops and schedules, we suggest you check the companies’ official website, to get the most updated information.
In your booking confirmation email you received a code to get 1 day public transport ticket at any metro station. You can use this ticket to go to the official pick up point where you’ll pick up the 3 days public transport ticket. https://www.milanocard.it/how-to-pickup-milanocard
1 ticket will cover 3 days and the other one 1 day of public transport, so 4 days in total.
the pick up point is a GREEN KIOSK located in Piazza San Gioachimo. It has no opening hours as it’s an automatic machine from where you can get the tickets. Please follow the instructions at this link https://www.milanocard.it/how-to-pickup-milanocard.html
There are some packages that includes a round trip ticket to the airport, but it’s always specified in the package description. When it’s not specified the pass includes just a one way ticket that you can use in either ways: from OR to the airport.
If you want to buy a another ticket you can purchase it at a reduced rate price at the link you received in the booking confirmation email.
You can find all information about Malpensa shuttle time table here (we suggest you check it right before your arrival as they change the time table frequently) > https://www.malpensashuttle.it/en/time-table-and-bus-stops.html
You can find all information about Orio shuttle time table here (we suggest you check it right before your arrival as they change the time table frequently) > https://www.flibco.com/it/shuttle/busorioalserio-aeroporto-milano-centrale
You can find all information about Linate shuttle time table here (we suggest you check it right before your arrival as they change the time table frequently) > https://www.milano-aeroporti.it/linate-shuttle/en/index.html
If you purchased a Duomo and Terraces by lift or a Duomo and Terraces by stairs package the ticket you’ll receive is valid for 3 days from the date written on it. So it will be valid even if it has yesterday’s date on it.
If you purchased a pass that includes access only to Duomo Terraces the ticket is valid only for the day written on the ticket.
Civic museum ticket is a 3 days tickets that guarantees the access to: Galleria d’Arte Moderna (Gallery of Modern Art), Museo del Novecento (Museum of Twentieth Century), Musei del Castello Sforzesco (Sforza Castle Museums), Museo Archeologico (Archaelogical Museum), Acquario Civico (Civic Acquarium), Museo di Storia Naturale (Natural History Museum), Casa Museo Boschi Di Stefano, Palazzo Moriggia – Museo del Risorgimento, the permanent collection of MUDEC, Palazzo Morando – Costume Moda Immagine.
The 3 day access starts from the first entry in one of the museums.
If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.
Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.
If you bought a pass that includes Uffizi Gallery access, you’ll receive a pass for 5 museums. Uffizi Gallery is the first museum you have to visit (please remind it’s closed on Monday) and there you’ll be provided with a pass for the other attractions that lasts 5 days. Please remind to download the tickets on the same day you plan to use it.
With this train voucher you can travel for 3 or 5 consecutive days throughout Italy on all Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains, including the Leonardo Express. The Promo is not valid within the territory of the Cinque Terre National Park, delimited by the stations of Levanto and La Spezia Centrale and including the stations of Monterosso, Vernazza, Corniglia, Manarola, Riomaggiore, within the territory of Lombardy, the provinces of Bolzano and from Trento to Bassano del Grappa, nor is it valid aboard services operated by other transport companies, including Trenord.
If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.
Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.
Giotto ticket is is valid for 3 days from the date written on it. So it will be valid even if it has yesterday’s date on it.
After the online payment, you will receive the tickets via email. Tickets are available for download starting from the date you selected and they’re open date / open hours.
Public transport ticket doesn’t cover the airport shuttle service.
In Rome Termini Central Station the bus stop of Fiumicino Shuttle and Ciampino Shuttle is located in via Marsala 5, at the west side of Central Station.
Fiumicino Shuttle’s stop is located at gate 12 of arrival area at terminal 3.
Ciampino Airport has just one Terminal. Ciampino Shuttle is in arrival area T1, at stop 2.
Regardless of the validity of the card, these are the instructions to follow to activate your public transport ticket:
1. Download the DropTicket App here > https://dpt.link/
2. Go to the “Tickets” section of the App
3. Select the UPLOAD button (that you find at the top right of the screen)
4. Enter your Alphanumeric Code
5. Click on IMPORT
Please remind that you cannot travel just with alphanumeric code alone: the code must be imported into the Dropticket App.
You can find all information about Fiumicino and Ciampino shuttle time table here and stops (we suggest you check it right before your arrival as they change the time table frequently) > https://www.sitbusshuttle.com/en/stops-and-timetables/
If you should have any issue with the activation of the code for your travel card please write a message to support@dropticket.it
If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.
Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.
There are some packages that includes a round trip ticket to the airport, but it’s always specified in the package description. When it’s not specified the pass includes just a one way ticket that you can use in either ways: from OR to the airport.
After the online payment, you will receive the tickets via email. Tickets are available for download starting from the date you selected and they’re open date / open hours.
Regardless of the validity of the card, these are the instructions to follow to activate your public transport ticket:
1. Download the DropTicket App here > https://dpt.link/
2. Go to the “Tickets” section of the App
3. Select the UPLOAD button (that you find at the top right of the screen)
4. Enter your Alphanumeric Code
5. Click on IMPORT
Please remind that you cannot travel just with alphanumeric code alone: the code must be imported into the Dropticket App.
With your travel card you have unlimited access to the entire network of Naples public transport: local buses, tram, metro and funiculars.
If you should have any issue with the activation of the code for your travel card please write a message to support@dropticket.it
If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.
Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.
You can find all information about Naples airport shuttle time table here and stops (we suggest you check it right before your arrival as they change the time table frequently) > https://www.anm.it/index.php?option=com_content&task=view&id=2578&Itemid=260
There are some packages that includes a round trip ticket to the airport, but it’s always specified in the packaged description. When it’s not specified the pass includes just a one way ticket that you can use in either ways: from OR to the airport.
Before boarding a vaporetto or bus, you must validate your ticket at the electronic machines located at the vaporetto stops or bus terminals. Simply hold your ticket against the machine until you hear a beep.
With your travel card you have unlimited access to the entire network of public transport: Vaporetti in Venice, Lido and islands and local buses in Mestre, Marghera and mainland
You can find all information about Treviso and Venice shuttle time table here (we suggest you check it right before your arrival as they change the time table frequently) > https://www.atvo.it/en-home.html
If you’re trying to download your tickets and it appears an error message please wait and try again shortly as we are working to process your ticket as quickly as possible.
Sometimes, high demand can briefly run out our stock. However, our system automatically checks your order every 10 minutes and will send you an email as soon as your tickets are ready for download.
There are some packages that includes a round trip ticket to the airport, but it’s always specified in the packaged description. When it’s not specified the pass includes just a one way ticket that you can use in either ways: from OR to the airport.
