If you are coming to Milan, the most required FAQ is how to pickup the city card at your arrival.

In Milan the 24h,48h,72h and 4 days travel card, are to be picked-up at automatical distributor at Milan Central Station, the machine operates 24/7. Is not possibile to receive digital tickets, as indicated on the website. Please click here to get information www.milanocard.it/how-to-pickup-milanocard

If you are coming to Venice, the most required FAQ is how to redeem the travel card at your arrival.

Your voucher has to be converted on a regular ticket before boarding. You can do it:
– through ACTV AUTOMATIC TICKET MACHINES: just enter your PNR personal booking code.
– through VENEZIA UNICA TICKET POINTS: present your PNR to collect your ticket or travelcard for use on ACTV water-buses. Map of
Venezia Unica Ticket Points

If you are coming to Florence, the most required FAQ is how to get the ticket for Uffizi, Boboli and Pitti ticket

To get the ticket you have to complet a request at this form https://conetpass.com/tickets-request/

Please pay attention, if your request is already answered in FAQ page https://conetpass.com/f-a-q/, we will not be able to answer YOU via email.

Please pay attention, at the login area at https://www.yourconet.com/ticket-recovery.html you will be able to download the tickets, change the date ect. It is possibile to get access also with wrong/misspelled email

If you have already submitted a refund request, please be informed that the dedicated department is handling it. The process usually takes around 25 working days. Unfortunately, we are unable to provide additional information or updates at this stage. We kindly ask you to follow up directly with the refund department.