If you bought your pass on a city specific Conet Pass website rather than on the main conetpass.com domain, you have still purchased directly from Conet Pass. Every city page, whatever domain it lives on, is part of the same Conet Pass network, connects to the same account system and follows the same order, delivery and support process.
What a Conet Pass city site actually is
Conet Pass operates in more than sixteen cities across Europe and Asia, and not every city page sits under the main conetpass.com domain. Some destinations have a dedicated city site or subdomain built specifically for that market, focused on the local transport network, the local language and the specific questions travellers ask before visiting that city.
These pages are not independent resellers and they are not separate companies. They are official parts of the same Conet Pass platform, built to give travellers a clearer, more focused experience for the specific city they are visiting, while relying on the same checkout, the same order system and the same customer support behind every purchase.
Why Conet Pass uses different city domains
A single global page cannot easily cover the transport rules, the airport connections and the local details of sixteen or more cities at once. Splitting the content across dedicated city pages allows Conet Pass to keep each destination focused and easy to navigate, without diluting the information a traveller actually needs for their trip. This structure also makes it easier to address more specific traveller profiles, from families to students, since each city page can speak directly to the transport needs that matter most for that destination.
Whichever page you land on, the purchase flow, the order confirmation and the account area you use afterwards are the same across the whole network.
How to recognise a genuine Conet Pass city site
A few consistent signals tell you that a city page belongs to the official Conet Pass network:
- The checkout and payment process work exactly as they do on conetpass.com.
- Your order confirmation arrives from the same Conet Pass email system, regardless of which page you purchased from.
- Your personal account area and your tickets are managed through the same platform, reachable from yourconet.com.
- Support, refunds and ticket recovery follow the same rules across every city, on every domain.
If any of these elements look inconsistent, it is worth checking your confirmation email carefully or reaching out to Conet Pass support directly before providing payment details.
How your tickets are delivered and downloaded
This part works the same way no matter which Conet Pass site you purchased from, and it is worth reading carefully.
Conet Pass tickets are delivered exclusively by email. The order confirmation you receive right after payment confirms your purchase, but it is not your travel ticket yet. Depending on the city, your actual tickets or QR codes become available for download from your personal account area starting from the arrival date you entered at the time of purchase. This is why entering the correct arrival date at checkout matters: if the date is wrong, your tickets may not be downloadable when you expect them.
If your tickets do not arrive, check your spam or junk folder first. If they are still missing, the Ticket Recovery tool at yourconet.com lets you retrieve them using the email address and name provided at purchase. The same account area lets you manage your booking, including your selected travel date, from the Manage reservation page.
As always, the confirmation email for your specific city is the most reliable place to check exactly which transport modes are included in your pass, since coverage can vary from one destination to another.
Support and refunds across the whole network
Whichever city site you used to buy your pass, support and refund requests are handled centrally, not by the individual city page. If you need help with a missing ticket, an activation issue or a refund request, the same assistance channels apply across the entire Conet Pass network, giving you one consistent point of contact regardless of where your purchase started. You can reach the central support and refund page directly here.
Frequently asked questions
Yes. City specific pages are official parts of the Conet Pass network and use the same secure checkout, order system and account area as the main site.
Some cities have a dedicated page built for that specific destination. This does not change who you are buying from or how your order is processed.
Yes. Delivery by email, the personal account area and the validation process all follow the same logic across the network, though the specific details can vary by city, so always check your confirmation email.
Check your spam folder first, then use the Ticket Recovery tool at yourconet.com. If the issue continues, Conet Pass customer support can assist regardless of which site you used to purchase, through the assistance and refund page.
