How can we help?
Manage your reservation, find quick answers, chat with our team, or submit a refund request. Choose the option that applies to you.
Recover or manage your reservation
Access your existing booking to retrieve your pass, check your order status, or update your details. You will need your order number or the email address used at checkout.
Frequently asked questions
Find quick answers to common questions about Conetpass: how to validate your pass, which transport lines are included, zone coverage, ticket duration, and more.
Chat with us
Need help in real time? Our support team is available via live chat to answer questions about your visit, your pass, or any issue you have encountered.
Something went wrong? Request a refund
Refunds are available if a service was not provided due to a failure attributable to Conetpass or one of its suppliers. Non-use of a purchased pass or no-show does not qualify for a refund.
Before submitting, please have your order number and a description of the issue ready.
Refund requests are processed within 30 business days of receipt. In complex cases, this period may be extended to a maximum of 90 days; Conetpass will notify you if this applies.
Approved refunds are credited to the original payment card. Timing depends on your card issuer and is outside Conetpass’s control.
For full terms, see the Terms and Conditions.
Tourist Point S.r.l. – Via del Gonfalone 3, 20123 Milan (MI) – VAT IT09167390963
